Returns Policy
Returns Policy
Return & Credit of Goods
At GetOKI.com.au, we understand that sometimes things can go wrong. That's why we offer a 7-day product return policy for items that are defective, damaged or incorrect. If you need to return goods for credit, simply contact our Returns Department at info@getoki.com.au to obtain a Return Authorisation (RA) number. Please note that RA numbers for warranty and credit returns are only valid for 14 working days.
To ensure a smooth return process, all products returned for credit must be in pristine, unopened condition with all seals intact. Unfortunately, we cannot accept opened, damaged or soiled products for credit.
At GetOKI.com.au, we are committed to providing the highest level of service and satisfaction, and we appreciate your cooperation in ensuring that our return policy is upheld.
Returns Window:
At GetOKI.com.au, we understand that receiving a defective, damaged or incorrect item can be frustrating. That's why we have a clear and concise 7-day product return policy in place. If your item meets the criteria outlined on our website, we will promptly issue a replacement or refund.
It's important to note that as the sender, you will be responsible for all inward freight costs. Therefore, we advise returning the product to our warehouse (you will be given the details once the RA has been organised) with the RA number clearly written on a sticky label on the outside of the shipping carton. This helps us quickly identify your product and process your return or warranty claim efficiently.
Please keep in mind that any refunds will not be issued until we have received and inspected the goods in our warehouse. This process typically takes 2-3 weeks. Additionally, refunds will not be paid on goods that have been opened, damaged, or soiled.
We also want to make our clients aware that returning goods may result in a restocking fee. However, we assure you that we will always handle your return or warranty claim with the utmost professionalism and class.
Special Conditions
At GetOKI.com.au, we take pride in the quality of the products we supply. However, in the rare event that a product is faulty and falls within the warranties imposed by statute, we will honor our commitment to providing a solution.
Please note that products supplied on a "No Return" basis cannot be returned to GetOKI.com.au unless they are faulty and fall within the warranties imposed by statute.
Any products supplied under this condition will have "No Return" clearly marked on the GetOKI.com.au Consignment Receipts.
We understand that our customers deserve the best, and we strive to ensure that all products meet our high standards of quality and reliability..
Dead on Arrival Products (DOA)
Should an GetOKI.com.au product be received which is Dead on Arrival, please notify the GetOKI.com.au Returns Department immediately.
Contact the Returns Department and advise the date of purchase, the GetOKI.com.au order number and the serial number of the product. Once we have identified the product, a Return Authorisation (RA) number will be issued.
We will arrange for the goods to be shipped to our office. GetOKI.com.au will not pay for the freight of the goods unless we have made the shipping arrangements. The RA number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the RA number cannot be identified, the product will be returned immediately at your expense. If proof of purchase is required, a copy of the sales invoice must be included with the shipment. GetOKI.com.au will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging. If a product returned as "Dead on Arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100.
Returns Authorisations
It is the customer's responsibility to return defective / cancelled products to GetOKI.com.au. This is irrespective of the product being classified as a DOA return. GetOKI.com.au is responsible for the return of replacement to the customer at GetOKI.com.au's expense.
Product Images
Product images are for illustration purposes only and actual product may differ. (Refer to manufacturers website)
Discontinued Products
GetOKI.com.au will, under instruction from its vendors, discontinue some products from time to time. Your right to return these discontinued products may be limited.